Refund policy
Return & Refund Policy
At Sacred Plants, we take pride in offering high-quality products and a thoughtful customer experience. Please review our return and refund guidelines below.
Customer Satisfaction
Your satisfaction matters to us. If you are unhappy with your order for any reason, please contact us and we will do our best to make it right.
Damaged, Incorrect, or Missing Items
If your order arrives damaged, incorrect, or missing items, please reach out to us within 5 days of delivery so we can assist you promptly. When possible, include:
- Your order number
- A brief description of the issue
- Photos of the item(s) and packaging (if applicable)
Returns & Exchanges
We are happy to accept Returns & Exchanges for all products except Hapé & Hapé applicators. Please complete the returns process here.
Hapé Sales Final
Due to the nature of the product, all Hapé sales are final.
We do not accept returns or offer refunds on Hapé products.
How to Contact Us
For any concerns or questions regarding your order, please contact us:
Text or Call 503-855-6085. Or, email info@sacredplants.com.
We aim to respond within 24 hours on business days.